A 20% non-refundable deposit is required to secure your booking.
Full payment is due 30 days prior to the tour start date.
For bookings made within 30 days of the tour start date, full payment is required at the time of booking.
We accept the following payment methods on our website:
Visa
Mastercard
American Express
Discover
All payments are processed securely through our website.
2. Cancellation Policy
Cancellations made more than 30 days before the tour start date: Full refund minus the deposit.
Cancellations made 15-30 days before the tour start date: 50% refund.
Cancellations made less than 15 days before the tour start date: No refund.
We strongly recommend purchasing travel insurance to cover any unforeseen circumstances.
3. Tour Changes and Cancellations
Hok Cambodian Journeys reserves the right to make changes to the itinerary if necessary due to circumstances beyond our control.
In the unlikely event that we need to cancel a tour, a full refund will be provided or an alternative tour date offered.
4. Responsibility
Travelers are responsible for ensuring they have valid passports, visas, and meet health requirements for entry into Cambodia.
Hok Cambodian Journeys is not responsible for any injury, loss, or damage to person or property during the tour.
5. Health and Fitness
Travelers should be in reasonable health and fitness to participate in our tours.
Any pre-existing medical conditions or special requirements should be communicated to us at the time of booking.
6. Price Changes
While we strive to maintain our advertised prices, we reserve the right to adjust prices due to significant currency fluctuations or government actions.
Any price changes will be communicated clearly before final payment is due.
7. Travel Insurance
We strongly recommend that all travelers purchase comprehensive travel insurance covering trip cancellation, medical expenses, and loss of luggage.
8. Privacy Policy
We respect your privacy and will only use your personal information for the purpose of arranging and conducting your tour.
We will not share your information with third parties except as necessary for tour arrangements.
9. Complaints and Disputes
Any complaints should be reported to your tour guide immediately so that we can attempt to resolve issues on the spot.
For unresolved issues, please contact our customer service team in writing within 14 days of the tour’s end.
10. Acceptance of Terms
By making a booking with Hok Cambodian Journeys, you are agreeing to these booking conditions.
